How can I exchange it for the correct version? The DVD⁄Blu-ray Disc that I have bought ⁄ have been given is faulty. Please contact the retailer for further information on the correct procedure for exchanging goods. Generally it is their policy to exchange product bought at other branches of their stores, even if these are overseas. Most major retail stores have branches around the world or on the Internet. I bought a DVD⁄Blu-ray Disc while out of town. The digital copy features included with these products are valid in the UK excluding the Channel Islands, Ireland and Isle of Wight. Universal Pictures UK sells DVD and Blu-ray discs that are authorised for use only in the UK. Why can't I access my DVD⁄Blu-ray digital copy? It is Universal's policy to add English subtitles to 100% of our new feature film (non-TV) DVD product.

While we endeavour to include SDH where possible, the costs involved in creating and authoring are calculated on a per-minute basis and unfortunately we are often faced with such prohibitive costs to include SDH that it can limit our capacity to release the product at all. The inclusion of subtitles for the Deaf and Hard-of-Hearing (SDH) is determined on a title-by-title and season-by-season basis, with careful consideration given to the commercial viability of bringing a TV series to the home entertainment market. Why do some of your TV series boxsets not have subtitles? Crimestoppers guarantee you will remain anonymous.

If you have any information regarding piracy this should be reported to Crimestoppers using this link or by calling 0800 555 111.

I think I may have purchased a bootleg copy of a DVD or I've found an illegal link to download one of your products online. Screenings of Universal titles can be licensed at If you require any further assistance with this, there is a ‘Contact Us’ link at the top of their page. I would like to enquire about arranging a non-Theatrical Screening. They can be contacted via Further contact details can be found on their “Contact Us“ page. How do I get access to non-theatrical film clips for promotional usage? Please visit our careers site here for a list of all vacancies and instructions on how to apply. I want to search for vacancies at Universal UK.

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